before and after buying
Help
Everything about shipping, exchanges and payments in one place. If something isn’t here, message us on WhatsApp.
Shipping and pickup
Workshop pieces are prepared in 1–3 business days. Made-to-order pieces take 3–7 business days to produce. Then comes delivery:
Deliveries in Panama run Monday to Friday, 8:00 a.m. to 5:00 p.m. Import duties in your country, if any, are not included.
| Option | Cost | Time |
|---|---|---|
| Pickup at Kocobelo Experience · Boquete | Free | ready in 1–2 days |
| Pickup at the Clayton showroom | Free | ready in 1–2 days |
| Panama City · central area | B/. 4.00 | 2–5 business days |
| Panama City · outlying areas | B/. 6.00 | 2–5 business days |
| Rest of the country · UNO Express | B/. 6.50 | 2–5 business days |
| International · DHL | from B/. 32.00 | 3–8 business days |
Exchanges and returns
One single policy for the whole shop, counted from the day you receive your order.
Request an exchangeTime frame
You have 14 business days from the day you receive your order.
Workshop items (Made in Panama)
You can exchange them for another size, style or design, or return them, if they are new, unused, undamaged and in their original packaging.
Personalized and made-to-order items
They are made especially for you, so they can’t be exchanged for preference or size. If they arrive with a manufacturing defect or don’t match your order, we replace them at no cost.
How to request it
Email info@kocobelo.com or WhatsApp 6580-4639 with your order number, the product and the reason. We reply with the steps and where to send it.
Costs and refunds
Return shipping is on you, unless the item is defective or we made a mistake. Refunds go back to the original payment method once we receive and check the item.
Payments
Prices are in balboas (B/.), at par with the US dollar, and include sales tax (ITBMS). Shipping is shown before you pay.

Credit or debit card
Visa, Mastercard and Clave.

Yappy
Pay from your phone.

Bank transfer
We prepare your order when the transfer arrives. Gift wrap: B/. 6.00.
what people ask us
Frequently asked questions
What do “Made in Panama” and “Made to order nearby” mean?
They are the two ways Kocobelo designs reach you. “Made in Panama” comes from our workshop: Serena designs, digitizes and prints here, choosing the fabric piece by piece. “Made to order nearby” is produced only when you order it, at a production center close to your destination, so it arrives sooner. Every product tells you which one it is.
How long will my order take?
Workshop items are prepared in 1–3 business days and delivered within Panama in 2–5 business days. Made-to-order items take 3–7 days to produce, plus shipping. You see the estimated date in the cart and at checkout before paying.
How much is shipping?
Panama City metro area: B/. 4.00. Outlying areas: B/. 6.00. Rest of the country via UNO Express: B/. 6.50. International via DHL: from B/. 32.00. Pickup in Boquete or at the Clayton showroom is free.
Can I pick up my order?
Yes, for free. At Kocobelo Experience · Café Boutique (Bajo Boquete, main street, past the Rey supermarket. Next to Hotel Onda, across from Texaco. Every day, 9:30 a.m. – 7:30 p.m.) or at the Clayton showroom, arranged on WhatsApp. We let you know when it’s ready.
How can I pay?
By credit or debit card (Visa, Mastercard and Clave), Yappy or bank transfer. Prices are in balboas, at par with the US dollar.
Do prices include sales tax (ITBMS)?
Yes. The price you see is the final product price; shipping is added separately and shown before you pay.
Can I personalize a gift?
Yes. Some pieces can be personalized, like embroidered pashminas for weddings, and we put together orders for events and companies. Message us on WhatsApp with your idea, quantity and date.
Do you gift wrap?
Yes: for B/. 6.00 we wrap it and add a card with your message. Choose it at checkout.
Do you ship outside Panama?
Yes, worldwide. Workshop items ship from Panama via DHL. Made-to-order items are produced close to your destination. Your country’s import duties or taxes are not included.
Can I exchange or return something?
You have 14 business days from delivery. Workshop items can be exchanged or returned unused and in their packaging. Personalized and made-to-order items are made for you: we replace them if they arrive defective or if we made a mistake. Read the full policy.
Still have questions?
WhatsApp 6580-4639 · info@kocobelo.com · Kocobelo Experience · Café Boutique, every day, 9:30 a.m. – 7:30 p.m.
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